Terms of Use

1. Who These Terms Apply To

WiPOS is provided to businesses and their authorised staff ("you", "your business"), not to individual end consumers. If you register or use the Service on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

Accounts are typically provisioned by a WiPOS admin or an authorised dealer on your behalf. You are responsible for the accuracy of the business information you provide and for keeping your login credentials, admin passcode, and device access confidential.

2. The Service

WiPOS is a point-of-sale system for Android devices covering sales, inventory, staff management, and reporting, with data synced to the cloud so it stays consistent across your devices. Some capabilities are only available as paid add-ons (for example Kiosk, Order Display, Customer CRM, Service Mode, or multi-counter Hub), and are only enabled once subscribed.

We may add, change, or remove features over time to improve the Service, fix issues, or respond to changes in payment processors, app stores, or applicable law. We will make reasonable efforts to avoid materially reducing the functionality you've paid for during an active subscription period.

3. Accounts, Devices & Licensing

• Each business account is licensed for a specific number of devices based on its plan and any device add-ons (such as Hub seats) purchased.
• Only one device may actively transact for a business at a time unless a multi-counter add-on is active — this is enforced automatically to protect the integrity of your sales data.
• You are responsible for all activity that occurs on devices logged into your account, including actions taken by staff you grant access to.
• You must not attempt to circumvent device limits, licensing checks, or add-on gating built into the Service.

4. Subscriptions, Billing & Payment

• Paid plans are billed monthly or annually in advance, as selected at signup, and processed through our payment provider, Stripe. Add-on modules are billed separately, either as standalone subscriptions or as a combined charge with your base plan.
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Cancelling stops future renewals but does not refund amounts already paid for the current period — you retain access until that period ends.
• If a renewal payment fails, we may retry the charge, suspend premium features, and ultimately downgrade or restrict your account until payment is resolved, after a reasonable notice period where practicable.
• Prices are as displayed at checkout or on our pricing page at the time of purchase. We may change prices for future billing periods with advance notice; continued use after a price change takes effect constitutes acceptance of the new price.
• Promotional pricing, free periods, or pilot-program terms (such as those offered under a signed program agreement) are governed first by the specific terms of that offer, and otherwise by these Terms.

5. Cancellation & Refunds

You may cancel a subscription or add-on at any time from within the Service or by contacting us; cancellation takes effect at the end of the current billing period. Except where required by law or expressly stated at the time of purchase, fees already paid are non-refundable, including for partially used periods.

We may require identity verification (such as a one-time passcode sent to your registered email) before processing a cancellation, to prevent unauthorised changes to your billing.

6. Your Data & Content

You retain ownership of the business, product, customer, and transaction data you enter into WiPOS ("Your Data"). You grant us a licence to host, process, back up, and display Your Data solely to operate and support the Service.

You are responsible for the accuracy of Your Data and for complying with applicable law when collecting information about your own customers through the Service. You may export your data in Excel (.xlsx) format from within the app at any time. See our Privacy Policy for how we handle data retention and deletion after a subscription ends.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose, including processing transactions you know to be illegitimate.
• Attempt to reverse engineer, decompile, or extract the source code of the application, except to the extent expressly permitted by law.
• Resell, sublicense, or provide the Service to third parties as your own product without our written consent.
• Interfere with or disrupt the integrity or performance of the Service, its infrastructure, or other users' data.
• Attempt to gain unauthorised access to any account, device, or data that is not your own.

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

8. Service Availability

We aim to keep WiPOS available and reliable, including offline support on the device itself when the internet is unavailable, with automatic sync once connectivity returns. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our reasonable control (including outages of third-party providers such as our cloud database provider or Stripe).

9. Intellectual Property

The WiPOS application, dashboards, website, logos, and underlying software are owned by Winixlabs Software Solutions and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service — only a limited, non-exclusive, non-transferable right to use it for your business in accordance with these Terms.

10. Third-Party Services

The Service relies on third-party providers, including our cloud database and storage provider, Stripe (billing for your WiPOS subscription), our payment gateway partner (processing DuitNow QR payments from your shoppers, using your own connected payment gateway account), Firebase Cloud Messaging (push notifications), and messaging providers used for notifications and support (such as WhatsApp and email). Your use of the Service is also subject to the applicable terms of those providers where you interact with them directly (for example, entering payment details into Stripe's checkout, or your own payment gateway account terms).

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law. We do not warrant that the Service will be error-free, secure, or uninterrupted, or that it will meet every requirement of your business.

12. Limitation of Liability

To the maximum extent permitted by law, Winixlabs Software Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the Service.

Our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the total fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited or excluded under applicable Malaysian law.

13. Termination

You may stop using the Service and cancel your subscription at any time as described in Section 5. We may suspend or terminate your access if you materially breach these Terms, fail to pay applicable fees, or if required to do so by law.

Upon termination, your right to use the Service ends immediately, though data retention and deletion continue to follow the timeline described in our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, our practices, or legal requirements. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or an in-app notice. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact Us

If you have any questions about these Terms of Use, please contact us: